American Country Essentials Shipping Policy
We ship within the United States via USPS or UPS. Orders typically ship within 1-2 business days. Business days include Monday through Friday and exclude weekends and holidays.
Free shipping on orders of $100.00 or more will be shipped via USPS. If you chose to ship UPS or expedited shipping, the cost of shipping will be added to your order.
When your order arrives, please inspect the package for any damage. If there is damage please take photos of the items, box, and label and send to us within five days of receiving your order. No returns or refunds will be granted following the five-day grace period.
If package is sent to the incorrect address and returned to us, you are responsible for reshipping costs.
Order Changes/Cancellations: Because of our dedication to fast turnaround times, cancellations as well as additions and changes to orders can only be accepted within one hour of order placement. However, if you are using expedited shipping we cannot accept any changes.
American Country Essentials Return Policy
Your satisfaction is what matters most to us! If we made a mistake, we will take care of it, no questions asked. If you received defective or a damaged product, please let us know so we can replace it.
Due to artisan craftsmanship of our products, we do not offer exchanges or returns for reasons of general dissatisfaction and/or on used products. Please contact us prior to ordering to discuss your skins needs. If you are displeased with your purchase for any reason, please consider contacting us immediately, prior to leaving neutral or negative feedback so that we can do our best to resolve the matter and leave you satisfied.